Tallahassee Housing Authority Employment Opportunity Position Description

Position: Family Self-Sufficiency Service Coordinator

Supervisor: Director of Development & Administrative Support

Salary Range: $57,096.00 - $70,220.88.00 Annually

Vacant until filled

Send resume to DanaGreen@tallha.org

Major Functions: Assists Tallahassee Housing Authority residents with becoming self-sufficient by developing strategies for reaching economic independence. Conducts awareness meetings to recruit residents for participation in FSS programs and coordinates resources to assist them in their progression towards economic and housing self-sufficiency.

Essential Duties:

1. Identifies and assesses resident family needs and coordinates supportive services and other activities designed to assist public housing residents with increasing earned income and reducing or eliminating the need for rental assistance
2. Builds relationships with local supportive services that offer assistance to low income households which may include job readiness, job training, child care, transportation, education, substance/alcohol abuse treatment, counseling, homeownership, household skill training, etc.
3. Develops supportive professional relationships with participants that help them enhance their quality of life and empower and encourage them towards achieving self-­sufficiency.
4. Implements and markets activities for residents; coordinates educational and empowerment activities to help participants achieve employment goals and accumulate assets.
5. Ensures that services included in contracts of participation are actually being provided for participant residents and that residents are fulfilling their responsibilities
6. Monitors escrow accounts of program participants and ensures that escrow accounts are properly maintained and reported.
7. Updates data collection systems on program participants and enters information into the software system; notates and documents client contacts, referrals, new resources and information; tracks progress of participants; and evaluates and reports on program progress towards achievement of goals according to FSS program requirements.
8. Develops agency program to promote and prepare participants for homeownership, including budgeting, financial readiness, etc.
9. Conducts surveys to assess the needs of residents. Tabulates survey results to evaluate programs and plan/coordinate relevant services for the community
10. Completes/maintains service reports, grant reports and program files; maintains activities budgets
11. Conducts research in order to locate grant opportunities and writes grant applications
12. Markets programs and supportive services to residents; perform outreach to all residents
13. Coordinates and facilitate meetings, special events and workshops.
14. Effectively coordinates the work of volunteers
15. Assists with recruiting and supervising volunteers
16. Utilizes Microsoft Word, Excel, PowerPoint, Outlook and housing related software as needed to complete tasks
17. Works independently will minimum supervision, providing weekly project reports and monthly Board reports.
18. Manages multiple priorities and prioritizes tasks
19. Communicates effectively both verbally and in writing in English
20. Actively participates in team meetings as a partner in the development and execution of the strategic planning process
21. Courteously and tactfully interacts with the public at all levels and with individuals from diverse backgrounds
22. Establishes and maintains effective working relationships with co-workers, service-providers, residents, the general public and social service agency personnel

Other Important Duties: Attends developmental and training opportunities as directed by supervisor. Performs related work as required and as deemed necessary by Tallahassee Housing Authority.

Required Knowledge, Skill and Abilities:

1. Knowledge of community networking strategies and resource assembly
2. Knowledge of entitlement programs, supportive services and other resources for the resident population
3. Skill in preparing professional reports, grant applications and other documents
4. Ability to work effectively with people of diverse racial, cultural, social, education and economic backgrounds
5. Ability to maintain a high degree of confidentiality regarding participant and program information, and to exercise discretion in working relationships
6. Ability to convey a professional image in the community
7. Knowledge/Experience in homeownership counseling, lending, financial goal setting

Physical Requirements:

1. Level of manual dexterity sufficient to allow for operation of terminal keyboard, telephone, copier/fax, scanner, calculator, etc.
2. Ability to move, handle or lift small objects around desk area such as files, computer printouts, reports, calculator, small boxes of supplies, etc.

Minimum Education, Training and/or Experience:

• Bachelor's degree from an accredited four-year college or university with major course work in Psychology, Sociology, Marketing, Business, Computer Science, Gerontology, or a related area; and, at least three {3) years of work experience in case management or supportive service delivery; or, an equivalent combination of education and work experience
• Preference will be given to applicants with experience working with individuals in affordable housing programs, with low income, elderly individuals and individuals with disabilities or in remedial education

Special Requirements:

• Must possess a valid Florida Driver's license and pass a driver's license check
• Ability to pass criminal background checks, reference checks and drug screen